Referrals
This route is for supported living enquiries about a specific person, including needs, risks, funding stage, location and timescales.
Learn moreChoose the right contact route
Whether you are making a referral, asking a general question, sharing feedback, or looking for careers information, this page helps your enquiry reach the right route quickly.
General contact
Send a general enquiry
This form is for general service questions, partnership conversations, location queries and non-urgent messages. If your enquiry is about support for a specific person, the referral route is the better next step.
Location and referrals
Email or start a referral conversation
The email route gives visitors a clear contact point, while the referral route keeps supported living enquiries focused on needs, risk, funding, location, and next steps.
Concept Support
Contact routes
Choose the route that best fits your enquiry
A clear route helps the team respond with the right context and avoids delays when an enquiry needs a specialist response.
General enquiries
Use the contact form for service questions, partnership conversations, office details, and non-urgent messages.
Learn moreFeedback and complaints
Use the feedback route for compliments, complaints, concerns, and information that should be recorded and reviewed.
Learn moreCareers
Use the careers route for role enquiries, recruitment questions, and information about working with Concept Support.
Learn moreContact guidance
Common contact questions
These answers explain which route to use and help people avoid sending sensitive or urgent information through the wrong channel.
Use the referrals page for planned supported living enquiries so needs, funding, risk, location, and decision-stage information can be considered together.
Avoid sending unnecessary sensitive personal, health, safeguarding, or confidential information through the general contact form. Use the most appropriate route for the situation.
For immediate danger or a medical emergency, contact the appropriate emergency service. For safeguarding, complaints, or serious concerns, use the provider's confirmed escalation route.
The team will review enquiries and respond through the most appropriate route. Response times may vary depending on the nature of the enquiry and the information provided.
Ready to contact Concept Support?
Choose the referral route for support enquiries about a specific person, or use the contact page for general questions and non-urgent messages.